We have a 30 day return policy. This means that you can request a return within 30 days of receiving the item.
To be eligible for a return, your item must be in the same condition you received it, unused or unworn, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
If you wish to return the item, please contact us from "wujin@mocartservice.com".
If your return is accepted, we will send you a return label and instructions on how and where to ship your package. Items returned without first requesting return will not be accepted.
Return time: 7-15 business days
If you have any questions regarding returns, you can always contact us at [wujin@mocartservice.com].
Damages issue
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, we can evaluate the problem and make it right like.
Exceptions/non-returnable items
Certain types of products cannot be returned. These include fresh produce (such as food, flowers, and plants), custom products (such as special-order or personalized products), and personal care products (such as beauty products). Additionally, we do not accept returns of dangerous goods, flammable liquids, or gases. If you have any questions or concerns about our products, please feel free to contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
comminicate
The fastest way to ensure you get what you want is to return the item you have.
refund
Once we receive and inspect your return, we will notify you within 24 hours whether your refund has been approved. If approved, your refund will be automatically credited to your original payment method within 48 hours. Please note that it may take some time for your bank or credit card company to process and iss